Return Policy

Please, read this first before initiating a return. Click on Support tab for any return related queries. 

Returns will be accepted only when the following conditions are met:

• Product is returned in proper OEM packaging with no damage, scratches or dents.

• Product packaging is preserved in original condition with no damage, scratches or grease stains. 

• Product is unused and in the same condition as it was at the time of receipt (with no sign of proper use)

• Request initiated within 7 days after products are delivered

Exemptions from the policy:

• Items which belong to the following categories are not subject to refund: glass product which is broken due to mishandling by the customer

• Vendors/merchants can have their own requirements or refund policy.

Return procedure:

Customer can initiate the return from their order panel in kartnori.com

Customer shall check the consignment for any Physical damage and, if any found, mention this in POD (Proof of Delivery) documents of Logistics.

We recommend taking photos of packages received and shooting a video of unpacking the product. In case of any problem with product share it with support@kartnori.com.

In case of a return, do make a video while repacking the parts or full product.

While returning the package, customer should make sure that the parts are repacked properly to ensure it doesn’t get damaged in transit as kartnori shall not be liable for refunds/return in case the part got damaged (while in transit) due to improper packaging.

In the case of the item’s fault claim, the decision will be taken after inspection done by the manufacturer or certified organization.

Depending on the route and logistics services provider delivery time may vary. We can not guarantee that we will receive your returned item.

If you are shipping an item over Rs. 3500, you should consider using a trackable shipping service or/and purchasing shipping insurance.

Shipping and finance (gateway) costs are not subject to refund. The cost of return shipping can be deducted from your refund.

If the return claim was rejected, we will send it back on customer's request or scrap after 30 days of keeping at stock. Customer will be responsible for paying all related shipping costs.

Refunds:

After the returned part and product is received, inspected and approved by our QC team, it would take 1 day for the refund to initiate.

It usually, it takes 5-7 working days for the refund amount to be reflected into your source account. If you do not receive the refund within the above said time, please, contact your bank.

Prepayment:  in order to protect Payer, refunds will be done only through the Original Mode of Payment and to the same account from which it was originated.

COD orders: the refund will be done only to the bank account (debit/credit card). Documents proving the ownership of account has to be provided by the customer for processing of the refund.